Payment, Shipping and Returns

Payment, Shipping and Returns

Payment

Payment methods

The following payment methods are offered in our Online Shop (www.baronfilou.com):

  • Credit card (Visa, Mastercard, American Express)
  • SOFORT Banking
  • PayPal
  • Klarna Pay Later
  • iDEAL
  • Bancontact
  • Apple Pay

Payment in advance

The goods will remain property of Baron Filou GmbH until such time as the buyer has paid all outstanding dues. Baron Filou GmbH only accepts orders if payment is made in advance or via Klarna Pay Later.

Shipping & Delivery

Quivo_Partner

We deliver with our fulfillment partner Quivo.

Shipping within the EU

Baron Filou ships to all countries within the European Union.

For deliveries within the European Union, the VAT (Value Added Tax) rate of the respective country will be charged (destination principle).

Shipping Costs within the EU per Country

 
Countries (EU) Delivery costs Carrier Delivery time (in business days)
Austria €                             7,90 GLS 3-5
Belgium €                             9,90 GLS 4-7
Bulgaria €                             9,90 GLS 4-7
Croatia €                             9,90 GLS 4-7
Cyprus €                           19,90 DHL Express 4-6
Czech Republic €                             9,90 GLS 3-5
Denmark €                             7,90 GLS 4-7
Estonia €                           19,90 GLS 4-7
Finland €                           12,90 GLS 4-7
France €                             9,90 GLS 4-7
Germany  €                            9,90 GLS 3-5
Greece €                           19,90 DHL Express 4-6
Hungary €                             7,90 GLS 4-7
Ireland €                             9,90 GLS 4-7
Italy €                             9,90 GLS 4-7
Latvia €                           14,90 GLS 4-7
Lithuania €                           14,90 GLS 4-7
Luxembourg €                             7,90 GLS 4-7
Malta €                           14,90 DHL Express 4-6
Netherlands €                             9,90 GLS 4-7
Poland €                             7,90 GLS 4-7
Portugal €                             9,90 GLS 4-7
Romania €                             9,90 GLS 4-7
Slovakia €                             7,90 GLS 4-7
Slovenia €                             7,90 GLS 4-7
Spain €                             9,90 GLS 4-7
Sweden €                           11,90 GLS 4-7
 

Baron Filou delivers to certain countries (see list below) outside the European Union.

Shipping Costs outside the EU

Countries                    (Non-EU) Delivery costs Carrier Delivery time (in business days)
Albania €                   24,90 DHL Express 4-6
Andorra €                   19,90 DHL Express 2-4
Australia €                   44,90 DHL Express 4-6
Belarus (currently no delivery) €                   44,90 DHL Express 4-6
Bosnia and Herzegov. €                   24,90 DHL Express 4-6
Brazil €                   45,00 DHL Express 5-7
Canada €                   29,90 DHL Express 5-7
Iceland €                  29,90 DHL Express 4-6
Japan €                   34,90 DHL Express 4-6
Lebanon €                   49,00 DHL Express 5-7
Liechtenstein €                   24,90 DHL Express 4-6
Mexico €                   29,90 DHL Express 5-7
Moldova €                   24,90 DHL Express 4-6
Monaco €                   19,90 DHL Express 4-6
Montenegro €                   24,90 DHL Express 4-6
North Macedonia €                   24,90 DHL Express 4-6
Norway €                   24,90 DHL Express 4-6
Russia (currently no delivery) €                   24,90 Russian Post 10-14
Serbia €                   19,90 DHL Express 4-6
South Korea €                   44,90 DHL Express 4-6
Switzerland €                   24,90 DHL Express 4-6
Turkey €                   29,90 DHL Express 4-6
Ukraine (currently no delivery) €                   19,90 DHL Express 4-6
United Arab Emirates €                   44,90 DHL Express 4-6
United Kingdom €                   19,90 DHL Express 4-6
United States of America €                   29,90 DHL Express 5-7

Import duties, taxes, and additional charges outside the EU

For deliveries outside the European Union, no VAT will be charged by Baron Filou.

Please note that items shipped outside of the European Union may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order or included in the cost of shipping. These fees are not covered or reimbursed by Baron Filou.

Any additional charges for customs clearance are the responsibility of the recipient specified on the delivery address, as Baron Filou does not have any influence on such costs. If a customer refuses the import duties, taxes and/or charges on their package, Baron Filou is not liable for the package, and it will be disposed by the courier service. Please note that refunds will not be provided by Baron Filou for any refused shipment.

We recommend checking with your country’s customs office to determine if any additional fees apply. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.

Shipping address

Please be sure that the address is correct to ensure correct delivery of all items ordered. Delivery to post office boxes or poste restante deliveries are not possible.

Please note that the delivery of your items can be significantly delayed if you enter your address wrongly or enter an address where the carrier does not reach you. Any package returned to Baron Filou GmbH or our logistic partner due to the above incorrect and/or insufficient information will require an extra delivery charge paid by the customer before the package can be despatched again.

Baron Filou GmbH is not liable for damages and problems resulting from third parties accepting packages. Please make sure that every shipment will be received by an authorized person and speak to delivery personnel concerning this matter, should suspicions arise.

Delivery time

The goods will be shipped as soon as possible after the payment has been received on the account of Baron Filou GmbH. In case of delayed delivery, we will inform you in due time.

The regular delivery time depends on the actual bought product and the delivery country. An exact disclosure of shipping time per country can be found under “Shipping within the EU” and “Shipping outside the EU” within the “Shipping & Delivery” section. The delivery period starts one day after receipt of your order.

COVID-19

Please be mindful that you may experience unusual shipping delays due to the COVID-19 pandemic, and standard shipping times may not apply. The standard shipping times do not include weekends, holidays and any unforeseen delays that may arise with the courier service.

Returns

Returns because of cancellation

Valid for all countries: The buyer may withdraw from the sales contract by contacting Baron Filou GmbH directly, in writing (e.g., letter, e-mail to contact@baronfilou.com) within 30 days without needing to provide reasons. The deadline is calculated according to the date on which the buyer or third person nominated by the buyer, has taken possession of the goods.

The buyer/customer must bear all costs for return delivery himself. Within the European Union, there will be no additional import duty costs, taxes, or other charges.

If you have received your order and want to return it, please fill out this form and send it either via our contact form or email it to contact@baronfilou.com. Our customer service will then give you the instructions for the return/exchange. Our customer service will then give you the instructions for the return/exchange.

Returns from a third country are only possible if the delivery address of the original order was also in the respective third country. If this is not the case, a return cannot be accepted.

Gift Cards cannot be returned or refunded.

We do not offer refunds or exchanges on swimwear if the original packaging has been opened, due to hygiene reasons.

Returns because of exchange

Valid for all countries: You have the choice to exchange the articles for a different size or to choose a completely different article. The items will be exchanged within 30 days. Please note that we can only accept unused articles with the original labels.

The buyer/customer must bear all costs for return delivery. The items should be returned in the original packaging without any visible signs of wear or damage. Please notice that we cannot accept the products if there are any traces of makeup, fragrances, or similar markers of use. The costs for the delivery of the new/exchanged products are carried by Baron Filou.

If you have received your order and want to exchange it, please fill out this form and send it either via our contact form or email it to contact@baronfilou.com. Our customer service will then give you the instructions for the return/exchange.

Returns from a third country are only possible if the delivery address of the original order was also in the respective third country. If this is not the case, a return cannot be accepted.

We do not offer refunds or exchanges on swimwear if the original packaging has been opened, due to hygiene reasons.

Processing and refunds

Upon receiving and reviewing your return, you will receive a refund within 14 days of receipt of the return. The refund will be credited to the same account used at the time of purchase.

We place great emphasis on a thorough and quick processing of your return. However, delays of 2-3 workdays may occur during season kick-offs, high amounts of incoming orders, and the holiday season. We appreciate your patience and understanding.

Notice of Cancellation Policy and Withdrawal Agreement

Consumers have a right to withdraw from the sales contract within 30 days. Any individual concluding a legal contract to purchase products or services for his/her personal use is considered a consumer.