T-Shirts
Heavyweight T-Shirts
Polos
Hoodies
Pullover
Tank Tops
Shorts
Jackets & Vests
Sweatpants
Swim Shorts
Socks
Caps
iPhone Cases
Crop Tops
Honeygang NEW IN
FW24 Filous
SS24 Filous
Classic Filous
Sports Filous
Festive Filous
Gentleman Filous
Limited Filous
Filou’s Archive
Terms of Service
Contract Partner
For all orders via the Baron Filou GmbH Online Shop, the contract partner of the buyer is
Baron Filou GmbH
Elisabethstraße 101
8010 Graz
AUSTRIA
Email: contact@baronfilou.com
Tax identification no.: ATU74157413
Commercial no.: FN 507641g
Legal form: Limited Company
Company object: Trading
Commercial register: Landesgericht Graz
Our offers are non-binding, meaning we are not obligated to fill orders in the event of lack of availability. Product presentation in the online shop is a non-binding online catalog and not a legally binding offer. However, by clicking on the button “Place order” you place a binding order for the products in your shopping cart. Receipt of your order occurs instantly, as does the subsequent confirmation of your order via the automated confirmation e-mail sent by us. With this e-mail confirmation, the sales contract takes effect. The contract is subject exclusively to Austrian law.
The goods will remain property of Baron Filou GmbH until such time as the buyer has paid all outstanding dues.
Payment
Payment methods
The following payment methods are offered in our Online Shop (www.baronfilou.com):
- Credit card (Visa, Mastercard, American Express)
- SOFORT Banking
- PayPal
- Klarna Pay Later
- iDEAL
- Bancontact
- Apple Pay
Payment in advance
The goods will remain property of Baron Filou GmbH until such time as the buyer has paid all outstanding dues. Baron Filou GmbH only accepts orders if payment is made in advance or via Klarna Pay Later.
Payment Provider
We use Mollie as one of our payment processors. Please see Mollie’s privacy statement at https://www.mollie.com/en/privacy
Shipping & Delivery
Shipping within the EU & Shipping Costs
Baron Filou ships to all countries within the European Union.
For deliveries within the European Union, the VAT (Value Added Tax) rate of the respective country will be charged (destination principle).
Shipping Costs within the EU per Country
| Countries (EU) | Delivery costs | Carrier | Delivery time (in business days) |
| Austria | € 7,90 | GLS | 3-5 |
| Belgium | € 9,90 | GLS | 4-7 |
| Bulgaria | € 9,90 | GLS | 4-7 |
| Croatia | € 9,90 | GLS | 4-7 |
| Cyprus | € 19,90 | DHL Express | 4-6 |
| Czech Republic | € 9,90 | GLS | 3-5 |
| Denmark | € 7,90 | GLS | 4-7 |
| Estonia | € 19,90 | GLS | 4-7 |
| Finland | € 12,90 | GLS | 4-7 |
| France | € 9,90 | GLS | 4-7 |
| Germany | € 9,90 | GLS | 3-5 |
| Greece | € 19,90 | DHL Express | 4-6 |
| Hungary | € 7,90 | GLS | 4-7 |
| Ireland | € 9,90 | GLS | 4-7 |
| Italy | € 9,90 | GLS | 4-7 |
| Latvia | € 14,90 | GLS | 4-7 |
| Lithuania | € 14,90 | GLS | 4-7 |
| Luxembourg | € 7,90 | GLS | 4-7 |
| Malta | € 14,90 | DHL Express | 4-6 |
| Netherlands | € 9,90 | GLS | 4-7 |
| Poland | € 7,90 | GLS | 4-7 |
| Portugal | € 9,90 | GLS | 4-7 |
| Romania | € 9,90 | GLS | 4-7 |
| Slovakia | € 7,90 | GLS | 4-7 |
| Slovenia | € 7,90 | GLS | 4-7 |
| Spain | € 9,90 | GLS | 4-7 |
| Sweden | € 11,90 | GLS | 4-7 |
Baron Filou delivers to certain countries (see list below) outside the European Union.
Shipping outside the EU & Shipping Costs
Import duties, taxes, and additional charges outside the EU
For deliveries outside the European Union, no VAT will be charged by Baron Filou.
Please note that items shipped outside of the European Union may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order or included in the cost of shipping. These fees are not covered or reimbursed by Baron Filou.
Any additional charges for customs clearance are the responsibility of the recipient specified on the delivery address, as BARON FILOU does not have any influence on such costs. If a customer refuses the import duties, taxes and/or charges on their package, BARON FILOU is not liable for the package, and it will be disposed by the courier service. Please note that refunds will not be provided by Baron Filou for any refused shipment.
We recommend checking with your country’s customs office to determine if any additional fees apply. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
Shipping Costs outside the EU
| Countries (Non-EU) | Delivery costs | Carrier | Delivery time (in business days) |
| Albania | € 24,90 | DHL Express | 4-6 |
| Andorra | € 19,90 | DHL Express | 2-4 |
| Australia | € 44,90 | DHL Express | 4-6 |
| Belarus (currently no delivery) | € 44,90 | DHL Express | 4-6 |
| Bosnia and Herzegov. | € 24,90 | DHL Express | 4-6 |
| Brazil | € 45,00 | DHL Express | 5-7 |
| Canada | € 29,90 | DHL Express | 5-7 |
| Iceland | € 29,90 | DHL Express | 4-6 |
| Japan | € 34,90 | DHL Express | 4-6 |
| Lebanon | € 49,00 | DHL Express | 5-7 |
| Liechtenstein | € 24,90 | DHL Express | 4-6 |
| Mexico | € 29,90 | DHL Express | 5-7 |
| Moldova | € 24,90 | DHL Express | 4-6 |
| Monaco | € 19,90 | DHL Express | 4-6 |
| Montenegro | € 24,90 | DHL Express | 4-6 |
| North Macedonia | € 24,90 | DHL Express | 4-6 |
| Norway | € 24,90 | DHL Express | 4-6 |
| Russia (currently no delivery) | € 24,90 | Russian Post | 10-14 |
| Serbia | € 19,90 | DHL Express | 4-6 |
| South Korea | € 44,90 | DHL Express | 4-6 |
| Switzerland | € 24,90 | DHL Express | 4-6 |
| Turkey | € 29,90 | DHL Express | 4-6 |
| Ukraine (currently no delivery) | € 19,90 | DHL Express | 4-6 |
| United Arab Emirates | € 44,90 | DHL Express | 4-6 |
| United Kingdom | € 19,90 | DHL Express | 4-6 |
| United States of America | € 29,90 | DHL Express | 5-7 |
Shipping address
Please be sure that the address label is correct to ensure correct delivery of all items ordered. Delivery to post office boxes or poste restante deliveries are not possible.
Please note that the delivery of your items can be significantly delayed if you enter your address wrongly or enter an address where the carrier does not reach you. Any package returned to Baron Filou GmbH or to our logistic partner due to the above incorrect and/or insufficient information will require an extra delivery charge paid by the customer before the package can be despatched again.
Baron Filou GmbH is not liable for damages and problems resulting from third parties accepting packages. Please make sure that every shipment will be received by an authorized person and speak to delivery personnel concerning this matter, should suspicions arise.
Delivery time
The goods will be shipped as soon as possible after the payment has been received on the account of Baron Filou GmbH. In case of delayed delivery, we will inform you in due time.
The regular delivery time depends on the actual bought product and the delivery country. An exact disclosure of shipping time per country can be found under “Shipping within the EU” and “Shipping outside the EU” within the “Shipping & Delivery” section. The delivery period starts one day after receipt of your order.
COVID-19
Please be mindful that you may experience unusual shipping delays due to the COVID-19 pandemic, and standard shipping times may not apply. The standard shipping times do not include weekends, holidays and any unforeseen delays that may arise with the courier service.
Returns
Returns because of cancellation
Valid for all countries: The buyer may withdraw from the sales contract by contacting Baron Filou GmbH directly, in writing (e.g., letter, e-mail to contact@baronfilou.com) within 30 days without needing to provide reasons. The deadline is calculated according to the date on which the buyer or third person nominated by the buyer, has taken possession of the goods.
The buyer/customer must bear all costs for return delivery himself. Within the European Union, there will be no additional import duty costs, taxes, or other charges.
If you have received your order and want to return it, please fill out this form and send it either via our contact form or email it to contact@baronfilou.com. Our customer service will then give you the instructions for the return/exchange.
Returns from a third country are only possible if the delivery address of the original order was also in the respective third country. If this is not the case, a return cannot be accepted.
Gift Cards cannot be returned or refunded.
We do not offer refunds or exchanges on swimwear if the original packaging has been opened, due to hygiene reasons.
Returns because of exchange
Valid for all countries: You have the choice to exchange the articles for a different size or to choose a completely different article. The items will be exchanged within 30 days. Please note that we can only accept unused articles with the original labels.
The buyer/customer must bear all costs for return delivery. The items should be returned in the original packaging without any visible signs of wear or damage. Please notice that we cannot accept the products if there are any traces of makeup, fragrances, or similar markers of use. The costs for the delivery of the new/exchanged products are carried by Baron Filou.
If you have received your order and want to exchange it, please fill out this form and send it either via our contact form or email it to contact@baronfilou.com. Our customer service will then give you the instructions for the return/exchange.
We do not offer refunds or exchanges on swimwear if the original packaging has been opened, due to hygiene reasons.
Returns from a third country are only possible if the delivery address of the original order was also in the respective third country. If this is not the case, a return cannot be accepted.
Processing and refunds
Upon receiving and reviewing your return, you will receive a refund within 14 days of receipt of the return. The refund will be credited to the same account used at the time of purchase.
We place great emphasis on a thorough and quick processing of your return. However, delays of 2-3 workdays may occur during season kick-offs, high amounts of incoming orders, and the holiday season. We appreciate your patience and understanding.
Notice of Cancellation Policy and Withdrawal Agreement
Consumers have a right to withdraw from the sales contract within 30 days. Any individual concluding a legal contract to purchase products or services for his/her personal use is considered a consumer.
Cancellation Policy
Right of cancellation
Valid for all countries: The buyer may withdraw from the sales contract by contacting Baron Filou directly, in writing (e.g., letter, e-mail) within 30 days without needing to provide reasons. The deadline is calculated according to the date on which the buyer or third person nominated by the buyer has taken possession of the goods. It is sufficient if the buyer exercises his right to withdraw before the allocated expiry deadline.
Consequences of cancellation
By cancelling this agreement within the specified deadline (30 days), we are obliged to repay all payments that we have received from you including delivery charges (except for additional costs arising from choosing a different type of delivery to the cheap, standard delivery offered by us) without delay and at the latest within 30 days from the date on which the notice of cancellation of this agreement is received. The reimbursement of the repayment will be the same means of payment that the buyer used in the original transaction, unless otherwise stipulated; under no circumstances will the buyer incur extra expenses. We have the right to withhold the reimbursement until the goods have been received.
The buyer shall receive the refund within a maximum of 14 days from the date on which the agreement was withdrawn or the goods returned. The deadline is granted if the goods have been sent within the 14 days’ expiry period. The buyer must bear all costs for return delivery. Within the European Union, there will be no duty cost. If you send back the product from outside of the European Union, all duty costs and fees must be covered by yourself (Incoterm DDP). The buyer is only required to reimburse for damaged goods if it is established that the damage was directly due to the event of mishandling of the goods by the buyer.
Ownership Rights
The ownership of the goods remains with Baron Filou GmbH until the payment is received in full.
Data protection
The protection of your personal data is very important to us. Therefore, we process your data exclusively based on the legal regulations in Austria (DSGVO, TKG 2003). Our Privacy Policy describes how we collect and process your personal data through our website (www.baronfilou.com), other selling platforms, and at events.
Warranty
In a warranty case please contact contact@baronfilou.com.
Copyright
The content, design, and texts of our catalogues and our online shop are the intellectual property of Baron Filou GmbH and are protected by copyright. The use of any pictures, texts, logos, and designs without the written permission of Baron Filou GmbH is illegal and will have legal consequences.
Contract language
The language for the contract is English. Any translations into other languages only serve as support – they are supplied without liability and are not legally binding for Baron Filou GmbH.
Liability
Baron Filou GmbH shall only be liable for damages incurred through malicious intent or gross negligence of Baron Filou GmbH. In the case of a breach of major contractual obligations, Baron Filou GmbH shall be liable for every culpable behavior of its employees. The specific manufacturers of our products shall be liable for the products that Baron Filou GmbH dispatches.
Baron Filou GmbH shall not be liable for indirect damages incurred, especially not for lost profit, unless the damage is caused with intent by employees of Baron Filou GmbH or with intent and gross negligence by legal representatives and executive staff of Baron Filou GmbH. In cases where there has neither been the malicious intent of employees nor intention or gross negligence of legal representatives and executive staff, Baron Filou GmbH is only liable for the amount that would cover typical damages foreseeable at the time the contract is concluded. The company Baron Filou GmbH shall not be obligated to provide continuous and uninterrupted availability of the website and is not liable for technical or electronic errors of the online offers. Baron Filou GmbH shall not be liable for damages caused by unauthorized persons shopping at the online shop of Baron Filou GmbH with the help of a password allocated to an authorized user.
Baron Filou GmbH is not liable for damages and problems resulting of third parties accepting packages. Please make sure that every shipment will be received by an authorized person and speak to delivery personnel concerning this matter, should suspicions arise.
Graz, December 2021